Terms and conditions

These Terms and Conditions apply to your use of the www.closecircle.com website and app. The website and app is owned and maintained by Crisis24 Limited (“Crisis24”). Please read the Terms and Conditions carefully, together with the Privacy Policy. By using the website and app you agree to the Terms and Conditions. If you do not agree to these Terms and Conditions, you must stop using the website and app immediately.

Information Only

The website and app is for information use only and the information presented is for guidance only and is not intended to form any part of a contract and is subject to change without notice. Crisis24 has used reasonable steps in creating the content of the website and app but makes no guarantee on the accuracy, completeness or adequacy of any information, nor that the website and app does not infringe the rights of any third party.


Crisis24 does not accept any liability for any errors, omissions or for any direct, indirect, consequential or cumulative losses, damages or claims arising out of or in connection with the use, availability or inability to use the website and app, or for any errors, misrepresentation, reliance or omissions. Crisis24 does not accept duty of care in negligence to you. You are responsible for what you choose to do with the information on the website and app. Crisis24 accepts no responsibility or liability for and makes no warranties that the functions contained on the website and app will be error free, uninterrupted or that accessing the website and app will not expose you to any virus or harmful elements.

You agree that the material accessed or downloaded through the use of Crisis24’s website and app is obtained entirely at your own risk and that you shall be entirely responsible for any resulting damage to computer systems, software and / or any resulting loss of data even if Crisis24 has been advised of the possibility of such damage.

Intellectual Property Rights

All trademarks, logos and devices on the website and app, whether registered or unregistered, are owned by Crisis24 and its licensors (unless specifically stated). All layout, content and arrangement on the website and app is the copyright of Crisis24 and its licensors, with all rights reserved, unless specifically stated.

Crisis24 (and its licensors) is and remains proprietor of the content of the website and app. You are permitted to download and print content from the website and app solely for your personal use. The website and app content must not be copied or reproduced, modified, redistributed, used or otherwise dealt with for any other reason without Crisis24’s express written permission. You are specifically not entitled to use the content of the website and app for commercial exploitation in any circumstances.

General Data Protection Regulation (GDPR)

Crisis24 strictly adopts all reasonable steps to comply with data protection legislation in accordance with its Privacy Policy.


You are responsible for making all arrangements necessary for you to have access to the website and app. You are also responsible for ensuring that all persons who access the website and app through your internet connection are aware of these Terms and Conditions and that they comply with them.

You are further responsible for ensuring that all persons who access the website or app via your CloseCircle subscription have given explicit consent for the processing of their personal data, or in the case of children that consent has been given by an appropriate person.

As part of using the website and app you may be asked to set-up a user name and password. You are responsible for maintaining the confidentiality of your user name and password and are responsible for all activities that are carried out under them.

Crisis24 does not have the means to check the identities of people using the website and app and will not be responsible for losses suffered by you where your user name or password is used by someone else unless this is due to our negligence. You agree to notify Crisis24 immediately, if you become aware of or suspect any unauthorised use of your password or user name.

You confirm that: (a) any information and details provided by you to Crisis24 (including on registration) are true, accurate and up to date in all respects and at all times; and (b) you will at all times comply with these Terms and Conditions.

You agree that in using the website and app you will not:

·    use the website and app for any unlawful purpose or in a way which infringes the rights of anyone else or restricts or inhibit anyone else’s use and enjoyment of the website and app;

·    use the website and app in any way that interrupts, damages, impairs or renders the website and app less efficient;

·    impersonate any other person (living or dead), misrepresent your connection with a person or entity, or provide false or otherwise misleading information;

·    transfer files that contain viruses, trojans or other harmful programs;

·    authorise, encourage or assist any other person to copy, modify, reverse-engineer, decompile, disassemble, alter or otherwise tamper with any software (including source code), databases and other technology that forms part of the website and app;

·    penetrate or attempt to penetrate the website’s and app’s security measures; or

·    email, publish or otherwise disseminate any content which is defamatory, obscene, or may have the effect of being harassing, threatening or abusive to an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability or that is otherwise inappropriate.

Crisis24 may, by exercising its sole discretion, terminate or suspend access to all or part of the website and app without any notice and for any reason. Any suspected illegal, fraudulent or abusive activity may be grounds, but are not exclusive, for terminating your use of the website and app. This shall not limit Crisis24’s right to take any other action against you that it considers appropriate to defend its rights or those of any other person.


Crisis24 may provide links to other websites as part of the website and app. You acknowledge that Crisis24 does not control such third party websites and is not responsible for their content, Crisis24 will not be party to any transaction or contract with a third party that you may enter into via such websites. Crisis24 shall not be liable to you in respect of any loss or damage which you may suffer by using those websites, and you agree that you will not involve Crisis24 in any dispute between you and the third party.

You may link to the website and app, provided that you do so in a way that is fair and legal and does not damage Crisis24’s reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on the part of Crisis24 unless it has given you its written permission to do so.


These terms and conditions are to be governed and interpreted in line with English law and the exclusive jurisdiction of the English courts.

Any omission by Crisis24 to exercise any rights it has under these terms and conditions does not constitute a waiver of such right, unless expressly accepted by Crisis24 in writing. If any part of these Terms and Conditions is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.

Crisis24 may wish to transfer its rights or obligations or sub-contract its obligations under these Terms and Conditions to another legal entity. You agree that Crisis24 may do so provided that this will not adversely affect the standard of the service you receive under these Terms and Conditions.

These Terms and Conditions are personal to you. You may not transfer your rights or obligations under these Terms and Conditions to anyone else. These Terms and Conditions are not intended to give rights to anyone except you and Crisis24.

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